Care Instructions:

• Only Dry Clean: Ensure this garment maintains its quality and longevity by using professional dry cleaning services.
• No Machine Wash: Avoid machine washing to prevent potential damage, such as shrinkage, fading, or material deterioration.
• No Hand Wash: Hand washing is not recommended, as it may still harm the delicate fabric or intricate details.

Return, Refund and Cancellation Policy

Return Policy

Fem Fashion is committed to providing its customers complete satisfaction. We strives to enhance the shopping experience of the customers, while providing the best quality products and services. We believe in keeping our customers happy. Since we are not perfect so even after our hard try there might be things which may not hold up to your expectations, so you have the option to return or exchange items purchased on fem-fashion.com. Our customer friendly return policies are created by keeping you in mind and we ensure you that you will be satisfied and never disappointed with these steps. However, it is always an unfortunate situation when you may have to return a product for refund or replacement, but an easy process is figured out to assist you with it.

We allow easy return  for :

• 1) Products which are received in Damaged/Defective/Broken conditions.
• 2) Products which do not match with the photo or details given in the site.

Return policies

1)If you have a problem first drop a email at femfashiondelhi@gmail.com

2) Kindly create a video of unpacking the received package so that if the product is damaged  or a wrong item has been received you can easily request an exchange or refund kindly contact us at +91 89206 66949 within 24 hours of receipt of item.

3) It's very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us otherwise no credit or replacement shall be given on such cases.

4) Always mention the issues associated with a single order delivery or a package delivery at the same time.

5) Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.

6) Return your items via a registered airmail / courier as instructed in our return authorization mail. No other processes will be entertained.

7) At any circumstances, the amount of the item will be refunded only and not the shipping amount.

8) Do return within 7 working days of confirmation from our end. Always return with original packing & original condition (no altered, washed, worn and used items). Always include a copy of the original invoice you received from us.

9) The garment or garments you return, will be examined thoroughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.

10) Since safe and secured delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damage happens in transit or the package doesn't get delivered to us, then we are sorry to say that we cannot help you.

In case you want a refund (cases other than exchange of products) please give details of your bank account for quick service from our end.

Refund Policy

A purchased product is normally not be refundable, but if some issues like manufacturing defects or damages, wrong product arises then just drop an email to us at support@fem-fashion.com or feel free call us at femfashiondelhi@gmail.com with your order no. and product details. Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount. After receiving back the product at our store we assure you that we will initiate the refund of your money within 7 business days. The refund amount will be credited back as per the banking guidelines of your bank.

Cancellation Policy

After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days. 

We try to send the products as soon as possible after you make the payment. If courier service is available, then we  perform the task immediately. The refund will take 7 to 10 working days to process, depending on our payment gateway. If you want to cancel your order then email us at support@fem-fashion.com or you can call us  +91 89206 66949 as soon as possible, else nothing can be done from our end. If your Order is eligible for cancellation and is cancelled, you will be paid the amount, by deducting 7% cancellation charges from the total amount. The balance amount shall be refunded in the same mode as your mode of payment (if you pay by credit card, you will be refunded the amount to the same credit card).

Replacement Terms

You can always return your product for replacement in case of damaged products, not upto the expectations, or any such related reasons. E-mail us at femfashiondelhi@gmail.com with your Order Number and Product number along with the reasons for requesting the replacement. You will be receiving an acknowledgement e-mail from us within 2-3 business days from your date of returning. Do not return any product without informing us. For whatever may be the reason, if situations occur where we are unable to resend you the original product, we will definitely give you the options to choose an alternate product available in our website. An alternate selected item will be shipped without any extra cost. If the alternate item is not selected within 7 business days of receiving the acknowledgement e-mail from us, we will be initiating the refund procedure. Kindly note, you will receive the refund without any deductions. Any extra shipping cost to return the item to us in India is to be solely paid by the customer. If you are return the product due to any alteration and modification errors from our end, then we assure you that we will not charge you any extra amount. 

Color and Description Disclaimer:

We, fem-fashion.com give our best to present all the products on our website so that they seem to appear original and not any over highlighted product. In spite of our great efforts been put accurately to produce products in their original colour, style and texture, there might be some minimal variations from the actual one. Products with sequin and stone decoration are ordered, it may often come off even with best and careful handling, so you should be aware of the fact while placing such orders. Some of the fabrics show tendency to reflect textured effects as a proof of their authenticity. Such products should never be mistaken as a faulty one. Handicraft, hand dyed, items will have certain minor differences. Please do keep in mind that the excellent raw finish of handicrafts items should never be compared with machine finished products because the raw finish is the ultimate beauty of these handicrafts items. It is practically impossible for us to produce exactly the same colors on a product as seen on the website from your computer. A minor variation in the shade of colours that you select is considered as a normal practice as the colour of the products, show some changing tendency in their shades if exposed to different light, weather, monitor or camera used for taking these images. Its an awareness for our customers so, we would like to request you that please keep these factors in mind before placing your order.